Mumbai, 400050
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About Us
who are we?
Shoppers Stop is home to a multitude of leading international and national luxury, prestige and premium brands for apparel, shoes, watches, bags, beauty, home décor and much more. With 30 years of experience in retail, we aim to bring the best of the best right to your doorstep through our department stores, website and app. We continue to go above and beyond to engage and delight you with our wide assortment of brands and products, personal shoppers, master classes, expert advice, videos, and informative content that makes shopping with us an experience you’ll keep coming back to.
Our Vision For SSBeauty
“Beauty is a key strategic focus for Shoppers Stop. We already have a strong retail presence, and with our renewed focus on an omnichannel approach, we will continue to invest in growing our online and offline beauty portfolio to strengthen our premium and luxury offerings besides building out our prestige and lifestyle selection. The newly launched SSBeauty online platform is a reflection of our commitment to make beauty accessible to consumers across the country while our iconic physical format stores will continue to house large beauty sections showcasing the best of international beauty brands. We have also recently launched standalone experiential beauty stores called SSBeauty, and we will continue to open a number of such stores every year housing the best of global and Indian beauty brands.”
Venu Nair, MD and CEO, Shoppers Stop
our values
what sets us apart
our culture
At Shoppers Stop, we believe in limitless possibilities and have always set high benchmarks, achieved the impossible and celebrated our successes. With innovation at our core, we adopted our philosophy of ‘Start Something New’ in order to give retail a whole new dimension. We endeavour to Start Something New in performance, in products, customer service, and in life.
All our employees are designated as Customer Care Associates; this implies that we are, first and foremost, dedicated to serving our customers. This not only creates a service oriented mind-set within our employees but it also reinforces the feeling that we are all partners working towards a common goal.
Our company anthem, “Hadh Se Aage” is played across our organization, from our head office and regional offices to stores and distribution centres, at 9.45 A.M. every morning. This song, composed by Javed Akhtar and sung by Sonu Nigam, is sung wholeheartedly by all our employees with the lyrics encouraging and inspiring us to make meaningful contributions to society.
A Day In The Life Of Shoppers Stop
A Day In The Life Of Shoppers Stop
our leadership team
Mr. B. S. Nagesh
Customer Care Associate, Chairman and
Non-Executive Director
Venu Nair
Customer Care Associate,
Managing Director and CEO
Karunakaran Mohanasundaram
Customer Care Associate and
Chief Financial Officer
Venkatesh Raja
Customer Care Associate and
Chief Human Resource Officer
Sreekanth Chetlur
Customer Care Associate and
Chief Ecommerce Officer
Deepak Yadav
Customer Care Associate and
Chief Business Development Officer
Ajay Chablani
Customer Care Associate and
Head of Private Brands
Shwetal Basu
Customer Care Associate and
Chief of Marketing & Communications
Biju Kassim
Customer Care Associate and
Chief of Beauty
Madhavi Irani
Customer Care Associate and Chief
Content & Web Communications Officer
Sandeep Jabbal
Customer Care Associate and Chief Digital
Transformation & Information Officer
Arvind Rajagopalan
Customer Care Associate and
Chief Retail Officer
our milestones
We have come a long way from our very first store in 1991 to over 89 stores all across the country. Our journey, complete with ups and downs, has been incredible and we will keep growing faster as we collaborate with different brands, develop our own private labels and continue to serve our loyal customers.
1991
The first Shoppers Stop store was launched in Andheri, Mumbai
1994
The First Citizen Loyalty Program was launched
1995
The second store was launched in Bengaluru
1999
We implemented JDA Retail ERP (a global leader in retail ERP packages)
2000
Crossword, India's leading retail book chain was acquired
2003
The 11th, 12th and 13th Shoppers Stop stores opened in Mumbai, Gurgaon & Kolkata
2005
The Shoppers Stop IPO was oversubscribed overall by 17.25 times. HomeStop was launched, and we partnered with Estee Lauder Co. to launch the first M.A.C. store
2007
We won the Gold Shield Award for Excellence in Financial Reporting in the "Manufacturing & Trading Enterprises" category by ICAI
2008
We were awarded the “Emerging Market Retailer of the Year” and Mr. B.S Nagesh was inducted into the World Retail Hall of Fame at the World Retail Congress, Barcelona
2011
Shoppers Stop had 49 stores in 22 cities across India
2012
With 2.5 million members, the First Citizen program became the biggest, most successful loyalty program in our category
2016
We launched the Personal Shopper concept, the first-ever of its kind in the country
2018
The store count stood at 83 stores in 38 cities across India
2019
We launched the first SSBeauty store, solely dedicated to beauty, and the first Jo Malone store in India
2020
We launched our beauty private label brand, Arcelia
2021
With 88 stores across India, Shoppers Stop celebrated its 30th birthday. We launched the Too Faced, Bobbi Brown, Estee Lauder and Clinique brand websites in India
awards & recognition
2021
2021
Most Inclusive Workplace award at TRRAIN Retail Awards 2021. Felicitated at the virtual TRRAIN Retails Awards ceremony online
2021
2021
Four awards at ‘The Customer Fest Show’ 2021 in the below categories:
- Best Integrated Media Campaign
- Best Use of Voice of Customer
- Best Contactless Employee to Customer Experience
- Champion of Champions – Loyalty Program of the Year
2021
2021
We were awarded the “Emerging Market Retailer of the Year” and Mr. B.S Nagesh was inducted into the World Retail Hall of Fame at the World Retail Congress, Barcelona
2008
2008
We won the Gold Shield Award for Excellence in Financial Reporting in the "Manufacturing & Trading Enterprises" category by ICAI
join our team
Want to be a part of our super creative and highly motivated team?
You can apply here at career.shoppersstop.com
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